144 Change management (ITSM) Criteria for Multi-purpose Projects

What is involved in Change management (ITSM)

Find out what the related areas are that Change management (ITSM) connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Change management (ITSM) thinking-frame.

How far is your company on its Change management (ITSM) journey?

Take this short survey to gauge your organization’s progress toward Change management (ITSM) leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Change management (ITSM) related domains to cover and 144 essential critical questions to check off in that domain.

The following domains are covered:

Change management (ITSM), Change management, Agenor Technology, Change Advisory Board, Change request, Configuration item, IBM Tivoli Configuration and Change Management Database, ISO 20000, IT infrastructure, IT portfolio management, IT service management, Incident Management, Microsoft Operations Framework, Network configuration and change management, Project management, Release management, Software engineering, User acceptance testing:

Change management (ITSM) Critical Criteria:

Have a round table over Change management (ITSM) management and define Change management (ITSM) competency-based leadership.

– What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Change management (ITSM)?

– Do those selected for the Change management (ITSM) team have a good general understanding of what Change management (ITSM) is all about?

– Which Change management (ITSM) goals are the most important?

Change management Critical Criteria:

Brainstorm over Change management governance and cater for concise Change management education.

– Troubleshooting – are problems related to what is actually changing (the change), to the management of tasks and resources to make the change happen (project management) or to issues relating to employee engagement, buy-in and resistance (Change Management)?

– In terms of change focus, leaders will examine the success of past strategic initiatives and the concrete Change Management that accompanied them. is the overall strategy sound?

– What steps have executives included in the Change Management plan to identify and address customers and stakeholders concerns about the specific process to be reengineered?

– How should projects be phased to allow adequate time for Change Management and organizational acceptance of the selected technologies?

– Among the Change management (ITSM) product and service cost to be estimated, which is considered hardest to estimate?

– Have all the major Change Management issues associated with the preferred alternative been identified and discussed?

– Does your organization have a preferred organizational change management methodology?

– Does the service providers Change Management process match the customers needs?

– How effective is your organization with organizational change management?

– Are accountability and ownership for Change management (ITSM) clearly defined?

– What is the latest success strategy in change management?

– How would one define Change management (ITSM) leadership?

– When is Change Management used on a project?

Agenor Technology Critical Criteria:

Value Agenor Technology tactics and catalog Agenor Technology activities.

– What is the total cost related to deploying Change management (ITSM), including any consulting or professional services?

– What are your most important goals for the strategic Change management (ITSM) objectives?

– How do we go about Comparing Change management (ITSM) approaches/solutions?

Change Advisory Board Critical Criteria:

Depict Change Advisory Board results and correct better engagement with Change Advisory Board results.

– Is maximizing Change management (ITSM) protection the same as minimizing Change management (ITSM) loss?

– What sources do you use to gather information for a Change management (ITSM) study?

– What is our formula for success in Change management (ITSM) ?

Change request Critical Criteria:

Derive from Change request results and find out what it really means.

– Does the suggested change request have a significant negative impact on completed project work without a commensurate benefit to the product or project?

– Does the suggested change request support a mandate that was not in place when the projects original scope was complete?

– Will the product of the project fail to satisfy customer requirements if the change request is not executed?

– Will the product of the project fail to satisfy customer requirements if a change request is not executed?

– Can agile methods be used effectively for evolving a system in response to customer change requests?

– Does the suggested change request represent a desired enhancement to the products functionality?

– What knowledge, skills and characteristics mark a good Change management (ITSM) project manager?

– Does a suggested change request represent a desired enhancement to the products functionality?

– Does the suggested change request seem to represent a necessary enhancement to the product?

– Is the requested change request a result of changes in other project(s)?

– Will the project fail if the change request is not executed?

– Is impact analysis performed for all change requests?

Configuration item Critical Criteria:

Participate in Configuration item failures and report on setting up Configuration item without losing ground.

– In the case of a Change management (ITSM) project, the criteria for the audit derive from implementation objectives. an audit of a Change management (ITSM) project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Change management (ITSM) project is implemented as planned, and is it working?

– A Configuration Management database (cmdb) can contain different configuration items (cis). Which items would not normally be regarded as a ci?

– During release, do the configuration items used match with the latest version indicated in baseline record?

– Does Change management (ITSM) systematically track and analyze outcomes for accountability and quality improvement?

– Are all requested changes to the configuration items assessed, processed and tracked?

– What are the barriers to increased Change management (ITSM) production?

– What: selection of configuration items (what should be managed?

– Are the relationships between configuration items established?

– Which of the entities should be configuration items?

– What are configuration items, baselines, etc. ?

– How will configuration items be controlled?

– How will configuration items be identified?

IBM Tivoli Configuration and Change Management Database Critical Criteria:

Rank IBM Tivoli Configuration and Change Management Database goals and ask what if.

– What are our needs in relation to Change management (ITSM) skills, labor, equipment, and markets?

– What are the Key enablers to make this Change management (ITSM) move?

– What are the usability implications of Change management (ITSM) actions?

ISO 20000 Critical Criteria:

Devise ISO 20000 tactics and shift your focus.

– What are the top 3 things at the forefront of our Change management (ITSM) agendas for the next 3 years?

– What is the scope of potential ISO 20000 certification?

– What are our Change management (ITSM) Processes?

IT infrastructure Critical Criteria:

Illustrate IT infrastructure issues and budget the knowledge transfer for any interested in IT infrastructure.

– Can we achieve even more efficient utilization of software and hardware within mission systems and IT infrastructure investments?

– What IT infrastructure do we have and what do we need to support the future organization needs?

– In which area(s) do data integration and BI, as part of Fusion Middleware, help our IT infrastructure?

– How important is Change management (ITSM) to the user organizations mission?

– How to get alignment between business strategy and IT infrastructure?

– What threat is Change management (ITSM) addressing?

IT portfolio management Critical Criteria:

Focus on IT portfolio management issues and mentor IT portfolio management customer orientation.

– Is there any existing Change management (ITSM) governance structure?

IT service management Critical Criteria:

Jump start IT service management issues and pay attention to the small things.

– Can cloud service providers offer the flexibility to provide availability service levels in line with the customers requirements?

– Why do many organizations stumble or fail in their initial attempts at implementing itsm practices, and why wont we?

– Does current usage support ongoing contract negotiations for maintenance and upgrade renewals?

– What continuity plans are in place for recovering data, infrastructure and applications?

– What does each software asset cost now and throughout the upgrade or refresh cycles?

– What element of the it Service Management lifecycle are you currently focused on?

– What challenges and opportunities does cloud computing present for IT Service Management ?

– What are the use cases that your org is targeting currently for its CMDB/CMS?

– How does mobility improve your organizations service desk effectiveness?

– Is there a defined enterprise IT tool strategy and architecture model?

– Is the service provider eligible for certification under the scheme?

– Are you currently engaged in an it Service Management project?

– What are the relevant reasons for IT Service Management?

– What metrics will be provided and are they relevant?

– What software do I have and why do we have it?

– What does a disaster recovery plan look like?

– Who gverns an enterprise tool strategy?

– What is the scope of certification?

– What is Service Management?

Incident Management Critical Criteria:

Jump start Incident Management issues and explore and align the progress in Incident Management.

– Which processes other than incident management are involved in achieving a structural solution ?

– In which cases can CMDB be usefull in incident management?

– How can you measure Change management (ITSM) in a systematic way?

– What is a primary goal of incident management?

– How much does Change management (ITSM) help?

Microsoft Operations Framework Critical Criteria:

Define Microsoft Operations Framework projects and probe using an integrated framework to make sure Microsoft Operations Framework is getting what it needs.

– Are there any easy-to-implement alternatives to Change management (ITSM)? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

– How do your measurements capture actionable Change management (ITSM) information for use in exceeding your customers expectations and securing your customers engagement?

– How to deal with Change management (ITSM) Changes?

Network configuration and change management Critical Criteria:

Chart Network configuration and change management strategies and report on the economics of relationships managing Network configuration and change management and constraints.

– How do you determine the key elements that affect Change management (ITSM) workforce satisfaction? how are these elements determined for different workforce groups and segments?

– what is the best design framework for Change management (ITSM) organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?

– What are all of our Change management (ITSM) domains and what do they do?

Project management Critical Criteria:

Apply Project management leadership and raise human resource and employment practices for Project management.

– From an organizational perspective, what are the trade-offs involved in shifting all project management to an agile approach, versus maintaining a mixed portfolio of agile and traditional development?

– With agile processes promoting the concept of self-directed teams, is there room for the conventional project manager or does this role also need to evolve to suit the principles of the new paradigm?

– How much and which way a traditional project manager has to change his/her management style or way of working in order to be an agile project manager?

– When we say that the traditional project team is not self-organized, no matter how complex the project is, and what level of team we are discussing?

– Originally, agile project management required collocated teams. How could a new product or service be developed in the 21st century without them?

– What about when our product is an integration of several different products, each with their own product owner?

– So, if the project no longer needs a detailed master project plan, why does it need a project manager?

– Our project management standards do they support or undermine Risk Management?

– How is agile project management performed in the context of virtual teams?

– Does your organization have a Project Management Office (PMO)?

– Agile Project Management and PRINCE2 – one or the other, or both?

– that is fine as far as it goes, but does this scale?

– What is an economic aspect of Project Management?

– What project management associations are you a member of?

– What project management certifications do you hold?

– How much project management is needed?

– How do we minimize impact and cost?

– What is Project Management?

– What is agile anyways?

Release management Critical Criteria:

Set goals for Release management risks and inform on and uncover unspoken needs and breakthrough Release management results.

– Information/context awareness: how can a developer/participant restore awareness in project activity after having been offline for a few hours, days, or weeks?

– The offeror will describe its service levels for fixes, help desk, etc.  will it reduce its fees if the service levels are not met?

– How do these developers concur over long distances in environments where people rarely if ever meet face to face in a virtual organization?

– What will happen to the software configuration of a customer, when she updates a certain component?

– Does it Eliminate lengthy email threads trying to achieve change approval?

– Is it possible to get a quality product out of this design process?

– Are there any guarantees that the project will ever be completed?

– Where do requirements come from (and what should we do about it)?

– What to build, how to build it, build it, and is it built right?

– Is open source software development essentially an agile method?

– When should sunk cost be abandoned and new solutions sought ?

– What tools and techniques are use to support these activities?

– Better, and cheaper than software engineering?

– What can a cms do for an open source project?

– Who must complete a release management plan?

– Does Agile Release Management Work in Real Life?

– Are there Change management (ITSM) Models?

– What is release management?

– How are changes managed?

– All tasks complete?

Software engineering Critical Criteria:

Study Software engineering quality and gather Software engineering models .

– DevOps isnt really a product. Its not something you can buy. DevOps is fundamentally about culture and about the quality of your application. And by quality I mean the specific software engineering term of quality, of different quality attributes. What matters to you?

– Can we answer questions like: Was the software process followed and software engineering standards been properly applied?

– Is open source software development faster, better, and cheaper than software engineering?

– Can we do Change management (ITSM) without complex (expensive) analysis?

– Is Change management (ITSM) Required?

User acceptance testing Critical Criteria:

Tête-à-tête about User acceptance testing tactics and prioritize challenges of User acceptance testing.

– How will you measure your Change management (ITSM) effectiveness?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Change management (ITSM) Self Assessment:


Author: Gerard Blokdijk

CEO at The Art of Service | theartofservice.com



Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Change management External links:

CDT Releases Organizational Change Management and …

Change management experts -Change Management …

10 Change Management Best Practices | The Fast Track

Agenor Technology External links:

Agenor Technology (@AgenorTech) | Twitter

See what employees say it’s like to work at Agenor Technology. Salaries, reviews, and more – all posted by employees working at Agenor Technology.

Change Advisory Board External links:

Change Advisory Board | UITS Change Advisory Board

Change request External links:


GEICO Homeowner Mortgagee Inquiry and Change Request

Mortgagee Change Request Form

Configuration item External links:

[PDF]configuration item attributes – ITILNews

Configuration Items | What Is a CMDB? | InformIT

What is CONFIGURATION ITEM? definition of …

ISO 20000 External links:

What is ISO 20000? – Definition from WhatIs.com

Implement ISO 20000 – Google+

ISO 20000 Section 8: Resolution Processes | LightEdge

IT infrastructure External links:

What is IT Infrastructure? – Definition from Techopedia

Goal 6: IT Infrastructure | Information Technology

Gartner IT Infrastructure, Operations Management & …

IT portfolio management External links:

IT Portfolio Management Conference – 10times

IT service management External links:

IT Service Management | Availability Management | Optanix

ITSM | IT Service Management | ServiceNow

Remedy 9 – IT Service Management Suite – BMC Software

Incident Management External links:

Home | Arizona Traffic Incident Management

National Incident Management System | FEMA.gov

Incident Management Home | OPWDD

Microsoft Operations Framework External links:

What is Microsoft Operations Framework (MOF)? – …

Microsoft Operations Framework 4.0

Microsoft Operations Framework

Project management External links:

monday – Project management software teams actually love

CCRS | Project Management Institute

Software engineering External links:

Academy for Software Engineering / Homepage

Software Engineering Services

Software Engineering Stack Exchange

User acceptance testing External links:

What is User Acceptance Testing (UAT) and How to …

What is User Acceptance Testing (UAT)? – Definition …

The 5 Types of User Acceptance Testing! – Usersnap