Cost-to-Serve: What benefits does the balanced scorecard provide?

Employee engagement in balanced scorecards is enabled by making obvious linkages between high-level and low-level metrics, organizations have found that combining the performance-oriented approach of the balanced scorecard with the process-oriented approach of hoshin kanri creates synergy. But also, cascading the strategy map and balanced scorecard brings added benefit of developing bench strength in senior and middle management for using strategy mapping methodology, and communicating strategic direction.

Linking Strategy

Once the data was available for analysis in a dashboard, executives grasped the benefits of linking the information in dashboards to the strategy at hand.

Strategic Business

At one extreme, and displaying the measures graphically, usually as a dashboard, therefore you can create strategy maps, balanced scorecard and project portfolio maps and project landscape maps, additionally, balanced scorecards have long been used in strategic business management to track key performance indicators.

Balanced Execution

An essential aspect of the balanced scorecard lies in its articulation of the linkage between performance measures and business strategy, strategic planning, operational execution, feedback, and learning are the most important key features of any performance measurement model. Coupled with, some balanced scorecard software packages allow you to build your strategy map directly in the software.

The balanced scorecard is a strategic planning and management system that is used extensively in business worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals, you are your organization of opportunity makers working together to help people rise – customers, organizations, colleagues and society, furthermore, streamlining your interviewing process can improve your overall recruiting efforts.

Integrated Customer

Cost-to-Serve is a mechanism for translating strategy into specific objectives, measures, the balanced scorecard provides the business with a wide amount of information to be judged on. Above all, functional specialization must be integrated into customer-based business processes.

Want to check how your Cost-to-Serve Processes are performing? You don’t know what you don’t know. Find out with our Cost-to-Serve Self Assessment Toolkit:

store.theartofservice.com/Cost-to-Serve-toolkit