Formal standards are the result of a consensual negotiation process carried out by organizations and other interested stakeholders in a voluntary process within standardization organizations,… Read More »Process Standardization: Have appropriate industry or other external standards been applied?
When it comes to performance measurement systems, staff buy-in, support, and participation are key, balanced scorecard basically refers to as a strategic performance tool or… Read More »Strategic Objectives: Should compensation systems be linked to balanced scorecard measures?
Industrial and organizational psychology: Does the balanced scorecard approach really promote aligned execution?
Talent development is a key priority for any organization, and line managers have a good bit of control over the identification, development, and promotion of… Read More »Industrial and organizational psychology: Does the balanced scorecard approach really promote aligned execution?
Performance Measurement System: What are the steps in creating an effective performance measurement system?
Measurement tends to be the most difficult criteria as many things that are worth doing are difficult to directly measure, checking involves setting up an… Read More »Performance Measurement System: What are the steps in creating an effective performance measurement system?
Cost of Quality is brought about by strict and consistent commitment to certain standards that achieve uniformity of a product in order to satisfy specific… Read More »Cost of Quality: How can increased quality of information be measured at the customer level?
Passion for driving business performance through effective leadership and an engaged workforce, informal leadership is only possible when formal leadership is lacking or non-existent. In… Read More »Leadership: What weight does ROI have in the balanced scorecard of the senior leadership team?
Employee engagement in balanced scorecards is enabled by making obvious linkages between high-level and low-level metrics, organizations have found that combining the performance-oriented approach of… Read More »Cost-to-Serve: What benefits does the balanced scorecard provide?
Having criteria to determine high impact risks can help narrow the focus on a few critical risks that require mitigation, information technology risk is the… Read More »Project Risk Management: Are the key business and technology risks being managed?
customer service training: What do your clients/customers consider most important in your provision of services?
Although recent research has shown that a majority of people still prefer and use email more than other services (including social networking), you need to… Read More »customer service training: What do your clients/customers consider most important in your provision of services?
Gap Analysis: How do you improve your processes to meet attributes identified in the value proposition?
Performance gap refers to the distance between the current situation and the desired situation, or the goal, it further takes you through a range of… Read More »Gap Analysis: How do you improve your processes to meet attributes identified in the value proposition?