opportunity

customer service training: Which services or products do your customers require and expect from you?

by balancedscorecardsurvival
June 8, 2020

Lack of understanding of changing customer expectations and needs is one of the biggest threats for customer service, alongside competitor activity and innovation from new… Read More »customer service training: Which services or products do your customers require and expect from you?

Performance Measurement System: What are the steps in creating an effective performance measurement system?

by balancedscorecardsurvival
April 3, 2020

One of the setbacks in developing your effective performance measurement system is the non-financial metrics, measures or KPIs, negative attitudes to performance management, or a… Read More »Performance Measurement System: What are the steps in creating an effective performance measurement system?