Lack of understanding of changing customer expectations and needs is one of the biggest threats for customer service, alongside competitor activity and innovation from new… Read More »customer service training: Which services or products do your customers require and expect from you?
Long-range planning dealing with facility planning, capital investment, location planning, etc. medium-range planning deals with demand forecast and capacity planning and lastly short term planning… Read More »Long-Range Planning: Why strategic management and the balanced scorecard?
Complexity management is a business methodology that deals with the analysis and optimization of complexity in enterprises. Need Loosely defined, a stakeholder is a person… Read More »Complexity management: Does the other organization have a similar mission or perform work of comparable complexity?
Mergers and acquisitions have the potential to accelerate the execution of a business strategy by rapidly helping a firm expand its product or service mix,… Read More »Acquisition Process: Why was it necessary to go outside of the regular Department of Defense acquisition process?
Throughput accounting is a management accounting approach that focuses on the throughput of cash from sales and the truly variable costs of producing an additional… Read More »throughput accounting: Does the balanced scorecard add value?
In accounting, a standard costing system is a tool for planning budgets, managing and controlling costs, and evaluating cost management performance, activity-based costing (ABC) is… Read More »Cost allocation: What is managerial accounting, activity based costing, the balanced scorecard and bottleneck accounting?
Many organizations lack a formal process for implementing planned corporate strategies. Central Implementation The process of strategic management lists what steps the managers should take… Read More »SCOR model: How can strategic models be used to support balanced scorecard and enterprise-wide transformation?
Formal standards are the result of a consensual negotiation process carried out by organizations and other interested stakeholders in a voluntary process within standardization organizations,… Read More »Process Standardization: Have appropriate industry or other external standards been applied?
Providing a data quality scorecard provides transparency to the data governance process by summarizing the usability of the data as defined by the business users,… Read More »business value dashboard: Why implement a balanced scorecard?
Include in the improvement plan, a process to identify the project processes that can be improved without serious disruption to an ongoing project, and to… Read More »Technology Process Improvement: What type of culture, training, and technology is required to support your processes?