127 Extremely Powerful Salesforce.com Questions You Do Not Know

What is involved in Salesforce.com

Find out what the related areas are that Salesforce.com connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Salesforce.com thinking-frame.

How far is your company on its Salesforce.com journey?

Take this short survey to gauge your organization’s progress toward Salesforce.com leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Salesforce.com related domains to cover and 127 essential critical questions to check off in that domain.

The following domains are covered:

Salesforce.com, Mahanagar Telephone Nigam Limited, Atari, SA, Virtual Machine Manager, Bharti Airtel, Travel technology, Apple Inc., Fabless manufacturing, Southern Pacific Building, Google AdWords, HP Cloud, TPG Telecom, Cloud database, Video game industry, Sales management, Market capitalization, ON Semiconductor, Salesforce Tower, Tech Mahindra, Booz Allen Hamilton, Marvell Technology Group, Sony Interactive Entertainment, HMD Global, Transcend Information, Motorola Mobility, HP Inc., Social enterprise, Apache CloudStack, BBK Electronics, Vox Media, Micromax Informatics, Juniper Networks, Google Docs, Sheets and Slides, Information technology, Renesas Electronics, Texas Instruments, OPPO Electronics, Bharat Sanchar Nigam Limited, Zadara Storage, Cloud computing security, Shaw Communications, Customer service, Idea Cellular:

Salesforce.com Critical Criteria:

Confer re Salesforce.com quality and oversee Salesforce.com requirements.

– What is the purpose of Salesforce.com in relation to the mission?

– What are current Salesforce.com Paradigms?

– Do we have past Salesforce.com Successes?

Mahanagar Telephone Nigam Limited Critical Criteria:

Participate in Mahanagar Telephone Nigam Limited governance and oversee implementation of Mahanagar Telephone Nigam Limited.

– Is there any existing Salesforce.com governance structure?

– What are the business goals Salesforce.com is aiming to achieve?

Atari, SA Critical Criteria:

Own Atari, SA outcomes and separate what are the business goals Atari, SA is aiming to achieve.

– In the case of a Salesforce.com project, the criteria for the audit derive from implementation objectives. an audit of a Salesforce.com project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Salesforce.com project is implemented as planned, and is it working?

– What are your current levels and trends in key measures or indicators of Salesforce.com product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?

– How to deal with Salesforce.com Changes?

Virtual Machine Manager Critical Criteria:

Look at Virtual Machine Manager failures and pay attention to the small things.

– Do we monitor the Salesforce.com decisions made and fine tune them as they evolve?

– Do we all define Salesforce.com in the same way?

Bharti Airtel Critical Criteria:

Analyze Bharti Airtel issues and find the essential reading for Bharti Airtel researchers.

– Think about the functions involved in your Salesforce.com project. what processes flow from these functions?

– How much does Salesforce.com help?

Travel technology Critical Criteria:

Trace Travel technology risks and be persistent.

– Do those selected for the Salesforce.com team have a good general understanding of what Salesforce.com is all about?

– Are there Salesforce.com problems defined?

Apple Inc. Critical Criteria:

Scan Apple Inc. engagements and differentiate in coordinating Apple Inc..

– Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a Salesforce.com process. ask yourself: are the records needed as inputs to the Salesforce.com process available?

– Is there a Salesforce.com Communication plan covering who needs to get what information when?

– Is the scope of Salesforce.com defined?

Fabless manufacturing Critical Criteria:

Be responsible for Fabless manufacturing goals and create a map for yourself.

– In a project to restructure Salesforce.com outcomes, which stakeholders would you involve?

– What tools and technologies are needed for a custom Salesforce.com project?

– How would one define Salesforce.com leadership?

Southern Pacific Building Critical Criteria:

Use past Southern Pacific Building planning and customize techniques for implementing Southern Pacific Building controls.

– Which customers cant participate in our Salesforce.com domain because they lack skills, wealth, or convenient access to existing solutions?

– Who is the main stakeholder, with ultimate responsibility for driving Salesforce.com forward?

– What are internal and external Salesforce.com relations?

Google AdWords Critical Criteria:

Investigate Google AdWords planning and look at the big picture.

– What business benefits will Salesforce.com goals deliver if achieved?

– What is our Salesforce.com Strategy?

HP Cloud Critical Criteria:

Scrutinze HP Cloud planning and check on ways to get started with HP Cloud.

– How do we know that any Salesforce.com analysis is complete and comprehensive?

TPG Telecom Critical Criteria:

Look at TPG Telecom outcomes and look at the big picture.

– Will new equipment/products be required to facilitate Salesforce.com delivery for example is new software needed?

– Do you monitor the effectiveness of your Salesforce.com activities?

– Who will provide the final approval of Salesforce.com deliverables?

Cloud database Critical Criteria:

Focus on Cloud database engagements and don’t overlook the obvious.

– How do we measure improved Salesforce.com service perception, and satisfaction?

– Is Salesforce.com dependent on the successful delivery of a current project?

Video game industry Critical Criteria:

Explore Video game industry quality and use obstacles to break out of ruts.

– How do we make it meaningful in connecting Salesforce.com with what users do day-to-day?

– What knowledge, skills and characteristics mark a good Salesforce.com project manager?

– What are your most important goals for the strategic Salesforce.com objectives?

Sales management Critical Criteria:

Conceptualize Sales management adoptions and budget for Sales management challenges.

– Are accountability and ownership for Salesforce.com clearly defined?

Market capitalization Critical Criteria:

Deliberate Market capitalization quality and finalize the present value of growth of Market capitalization.

– What are your results for key measures or indicators of the accomplishment of your Salesforce.com strategy and action plans, including building and strengthening core competencies?

ON Semiconductor Critical Criteria:

Be responsible for ON Semiconductor adoptions and be persistent.

– Is Salesforce.com Realistic, or are you setting yourself up for failure?

– Is Salesforce.com Required?

Salesforce Tower Critical Criteria:

Examine Salesforce Tower engagements and use obstacles to break out of ruts.

– Who will be responsible for documenting the Salesforce.com requirements in detail?

– What are the usability implications of Salesforce.com actions?

Tech Mahindra Critical Criteria:

Mine Tech Mahindra projects and do something to it.

– At what point will vulnerability assessments be performed once Salesforce.com is put into production (e.g., ongoing Risk Management after implementation)?

– Does the Salesforce.com task fit the clients priorities?

– Why are Salesforce.com skills important?

Booz Allen Hamilton Critical Criteria:

Powwow over Booz Allen Hamilton tasks and be persistent.

– What are the success criteria that will indicate that Salesforce.com objectives have been met and the benefits delivered?

– What threat is Salesforce.com addressing?

Marvell Technology Group Critical Criteria:

Substantiate Marvell Technology Group goals and triple focus on important concepts of Marvell Technology Group relationship management.

– Do several people in different organizational units assist with the Salesforce.com process?

– What is our formula for success in Salesforce.com ?

Sony Interactive Entertainment Critical Criteria:

Reorganize Sony Interactive Entertainment planning and assess and formulate effective operational and Sony Interactive Entertainment strategies.

– Who will be responsible for deciding whether Salesforce.com goes ahead or not after the initial investigations?

– What is Effective Salesforce.com?

HMD Global Critical Criteria:

Sort HMD Global outcomes and define HMD Global competency-based leadership.

– Does Salesforce.com analysis show the relationships among important Salesforce.com factors?

Transcend Information Critical Criteria:

Contribute to Transcend Information leadership and work towards be a leading Transcend Information expert.

– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Salesforce.com models, tools and techniques are necessary?

– How do we Identify specific Salesforce.com investment and emerging trends?

– Which Salesforce.com goals are the most important?

Motorola Mobility Critical Criteria:

Refer to Motorola Mobility tasks and raise human resource and employment practices for Motorola Mobility.

– Think about the kind of project structure that would be appropriate for your Salesforce.com project. should it be formal and complex, or can it be less formal and relatively simple?

HP Inc. Critical Criteria:

Probe HP Inc. tasks and reduce HP Inc. costs.

– How will we insure seamless interoperability of Salesforce.com moving forward?

Social enterprise Critical Criteria:

Think about Social enterprise tasks and find the essential reading for Social enterprise researchers.

– What other organizational variables, such as reward systems or communication systems, affect the performance of this Salesforce.com process?

– Which individuals, teams or departments will be involved in Salesforce.com?

Apache CloudStack Critical Criteria:

Track Apache CloudStack governance and tour deciding if Apache CloudStack progress is made.

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Salesforce.com. How do we gain traction?

– What management system can we use to leverage the Salesforce.com experience, ideas, and concerns of the people closest to the work to be done?

BBK Electronics Critical Criteria:

Judge BBK Electronics visions and ask questions.

– Does Salesforce.com systematically track and analyze outcomes for accountability and quality improvement?

– What are the barriers to increased Salesforce.com production?

Vox Media Critical Criteria:

Merge Vox Media tasks and ask questions.

– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these Salesforce.com processes?

Micromax Informatics Critical Criteria:

Administer Micromax Informatics quality and report on developing an effective Micromax Informatics strategy.

– Risk factors: what are the characteristics of Salesforce.com that make it risky?

– Meeting the challenge: are missed Salesforce.com opportunities costing us money?

– What are the short and long-term Salesforce.com goals?

Juniper Networks Critical Criteria:

Weigh in on Juniper Networks visions and get going.

– Among the Salesforce.com product and service cost to be estimated, which is considered hardest to estimate?

– Does Salesforce.com analysis isolate the fundamental causes of problems?

– Have you identified your Salesforce.com key performance indicators?

Google Docs, Sheets and Slides Critical Criteria:

Graph Google Docs, Sheets and Slides results and describe which business rules are needed as Google Docs, Sheets and Slides interface.

– How do we maintain Salesforce.coms Integrity?

– How can we improve Salesforce.com?

Information technology Critical Criteria:

Explore Information technology quality and pioneer acquisition of Information technology systems.

– Does your company have defined information technology risk performance metrics that are monitored and reported to management on a regular basis?

– Do the response plans address damage assessment, site restoration, payroll, Human Resources, information technology, and administrative support?

– If a survey was done with asking organizations; Is there a line between your information technology department and your information security department?

– How does new information technology come to be applied and diffused among firms?

– The difference between data/information and information technology (it)?

– When do you ask for help from Information Technology (IT)?

– Are there Salesforce.com Models?

Renesas Electronics Critical Criteria:

Deliberate over Renesas Electronics management and maintain Renesas Electronics for success.

– What prevents me from making the changes I know will make me a more effective Salesforce.com leader?

Texas Instruments Critical Criteria:

Guide Texas Instruments risks and integrate design thinking in Texas Instruments innovation.

– Can we do Salesforce.com without complex (expensive) analysis?

OPPO Electronics Critical Criteria:

Guard OPPO Electronics visions and be persistent.

– What are our best practices for minimizing Salesforce.com project risk, while demonstrating incremental value and quick wins throughout the Salesforce.com project lifecycle?

– What are our needs in relation to Salesforce.com skills, labor, equipment, and markets?

Bharat Sanchar Nigam Limited Critical Criteria:

Devise Bharat Sanchar Nigam Limited planning and intervene in Bharat Sanchar Nigam Limited processes and leadership.

– Consider your own Salesforce.com project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

– What are our Salesforce.com Processes?

Zadara Storage Critical Criteria:

Infer Zadara Storage decisions and know what your objective is.

– Are we making progress? and are we making progress as Salesforce.com leaders?

– Are assumptions made in Salesforce.com stated explicitly?

Cloud computing security Critical Criteria:

Boost Cloud computing security failures and proactively manage Cloud computing security risks.

– what is New About Cloud Computing Security?

Shaw Communications Critical Criteria:

Match Shaw Communications management and reinforce and communicate particularly sensitive Shaw Communications decisions.

– Will Salesforce.com deliverables need to be tested and, if so, by whom?

Customer service Critical Criteria:

Familiarize yourself with Customer service tasks and slay a dragon.

– Its important to reach your customers. Every business, if wise, will have a promotion and advertising plan. You need to consider the image you want to project to your customers about your business. Will your business stand out because you are a proven a leader in the service or product industry by providing innovative services or products, or you provide customer confidence by providing high quality Customer Service?

– Some customers call Customer Service. some customers browse our web site. some customers never buy from us again. are we listening to what theyre saying?

– Has it re-engineered or redesigned processes, and leveraged technologies to improve responsiveness, Customer Service and customer satisfaction?

– What proportion of Customer Service calls chats could present day AI technology resolve without assistance in principle?

– How might the key characteristics of your service change in the future if the customers and their expectations change?

– What is your general confidence level of the quality of information Customer Service delivers?

– So what does all this mean for the role of Customer Service within the organization?

– What are some innate qualities or characteristics that make people unique?

– What does the enterprise service quality index (esqi) mean for customers?

– How do we know if we are measuring or meeting our customer s needs?

– CRM and Customer Service: Strategic Asset or Corporate Overhead?

– Do we include enough information without over-explaining?

– How should you approach clients verbally and nonverbally?

– How many Customer Service-related emails do you receive?

– How can verbal feedback affect customer encounters?

– How do we fit in the Customer Service wheel?

– How do I contact Customer Service?

– What information do you need?

– Why does your company exist?

– Why do scripting?

Idea Cellular Critical Criteria:

Boost Idea Cellular failures and reduce Idea Cellular costs.

– What potential environmental factors impact the Salesforce.com effort?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Salesforce.com Self Assessment:


Author: Gerard Blokdijk

CEO at The Art of Service | theartofservice.com



Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Salesforce.com External links:

salesforce.com – Official Site

Mahanagar Telephone Nigam Limited External links:

Mahanagar Telephone Nigam Limited (MTENY) – Yahoo

AS17813 Mahanagar Telephone Nigam Limited – ipinfo.io
ipinfo.io/AS17813 | Mahanagar Telephone Nigam Limited | …

Atari, SA External links:

Atari – About Atari, SA

Virtual Machine Manager External links:

Virtual Machine Manager Download

Virtual Machine Manager – Official Site

Virtual Machine Manager – technet.microsoft.com

Bharti Airtel External links:

About bharti airtel

Travel technology External links:

Tnooz – Talking travel technology

SaveOnResorts.com – Travel Technology and Fulfillment …

Corporate Travel Technology & Innovation | Cain Travel

Apple Inc. External links:

Apple Inc. – AAPL – Stock Price Today – Zacks

Apple Inc.: NASDAQ:AAPL quotes & news – Google Finance

Apple Inc. (AAPL) Pre-Market Trading – NASDAQ.com

Fabless manufacturing External links:

FabLess Manufacturing

Fabless Manufacturing Inc – Brantford, Ontario | Facebook

Southern Pacific Building External links:

Calisphere: [Southern Pacific Building, Los Angeles], 72.

Southern Pacific Building, San Francisco | 118774 | …


Google AdWords External links:

Google AdWords Made Simple: A Step-by-Step Guide

How to Boost your SEO with Google Adwords

HP Cloud External links:

HP Cloud Storage Access Platform & Solutions – Gladinet

Salesforce.com and HP Cloud Partnership – Salesforce.com

hp cloud matrix – Staples Inc.

TPG Telecom External links:

TPG Telecom Ltd: ASX:TPM quotes & news – Google Finance

TPG Telecom Limited (TPM.AX) – Yahoo Finance

TPG Telecom – 21 Photos – Telecommunication Company

Cloud database External links:

MongoDB Cloud Database Solutions | MongoDB

Cloud database, Newsql – Quora

SQL Database – Cloud Database as a Service | Microsoft …

Video game industry External links:

Jobs in the Video Game Industry

Sales management External links:

2017 Sales Management Conference – Atlanta, Georgia

Sales Management Training Austin | Dale Carnegie Training

Efficio – Media Sales Management – CRM, Yield, Proposal

Market capitalization External links:

US Total Market Capitalization (Market Daily, Percent of …

Market Capitalization Definition | Investopedia

What Is Market Capitalization? — The Motley Fool

ON Semiconductor External links:

ON Semiconductor

ON Semiconductor – Jobs in United States

Working at ON Semiconductor: 108 Reviews | Indeed.com

Salesforce Tower External links:

Salesforce Tower & Circle Building – Hertz Investment Group

Tech Mahindra External links:

PF HelpDesk – Tech Mahindra Ltd.

Welcome to Tech Mahindra :: Target Setting System :: Login

Office Locations – Tech Mahindra
www.techmahindra.com/Contact Us/locations.aspx

Booz Allen Hamilton External links:

Booz Allen Hamilton Holding Corporation: NYSE:BAH …

Booz Allen Hamilton – Official Site

Booz Allen Hamilton Marketing Solutions Catalog – …

Marvell Technology Group External links:

Marvell Technology Group – MRVL – Stock Price & News | …

Marvell Technology Group Ltd – NASDAQ:MRVL – Stock …

Marvell Technology Group Ltd. (MRVL) After Hours …

Sony Interactive Entertainment External links:

Sony Interactive Entertainment – Official Site

Sony Interactive Entertainment Sign Up

HMD Global External links:

HMD Global – Official Site

HMD Press Release 31th October 2017 | HMD Global

Transcend Information External links:

JetDrive™ 820-Transcend Information, Inc.

Transcend Information Inc. – Home | Facebook

Transcend Information 1645 N Brian St Orange, CA …

Motorola Mobility External links:

Motorola Support – Find Answers | Motorola Mobility, Inc.

Sign in to Motorola – Motorola Mobility LLC

HP Inc. External links:

HP Inc.

Social enterprise External links:

Social Enterprise Alliance

Social Enterprise Created by Student Entrepreneurs | …

A global social enterprise improving lives via mobile – …

Apache CloudStack External links:

Apache CloudStack Engineers – The CloudStack Company

Apache CloudStack: Open Source Cloud Computing

www.Cloudstack.org | Cloudstack – Apache CloudStack: …

BBK Electronics External links:

BBK Electronics: Most Innovative Company | Fast Company

BBK Electronics Corp Ltd: Company Profile – Bloomberg

Vox Media External links:

Lockhart Steele Fired From Vox Media – The Awl

Vox Media Login

Contact – Vox Media

Micromax Informatics External links:

Micromax Informatics Limited – TA Associates

Micromax Informatics | Crunchbase

Juniper Networks External links:

Juniper Networks – Official Site

Exam Registration – Juniper Networks

Juniper Networks, Inc. Common Stock (JNPR) Real-Time …

Information technology External links:

Student Email | Information Technology

Box @ IU | University Information Technology Services

OHIO: Office of Information Technology |About Email

Renesas Electronics External links:

Renesas Electronics – Official Site

Renesas Electronics Corporation: TYO:6723 quotes & …

YouDecide.com (Corp) / Renesas Electronics

Texas Instruments External links:

TI Analog, DSP and Semiconductor Products – Texas Instruments

Texas Instruments Incorporated: NASDAQ:TXN quotes & …

Texas Instruments Perks at Work

OPPO Electronics External links:

OPPO Electronics | Connectedly

Bharat Sanchar Nigam Limited External links:

Bharat Sanchar Nigam Limited Recruitment Board

Zadara Storage External links:

Zadara Storage – YouTube

Cloud computing security External links:

[PDF]DoD Cloud Computing Security Requirements …

6 Cloud Computing Security Policy and Requirements – USPS

Cloud Computing Security – Google Cloud

Shaw Communications External links:

Shaw Communications

Shaw Communications Inc (USA): NYSE:SJR quotes & …

Shaw Communications

Customer service External links:

Capital One Customer Service | Contact Us

Customer Service – Kohl’s

Customer Service

Idea Cellular External links:

Registration – Idea Cellular Ltd.

Ppt on Idea Cellular – Scribd

Thank You – Idea Cellular Ltd.