Customer profitability is important to observe customer profitability because there is a possibility of increasing indirect expenses with the increase in revenue from a customer,… Read More »customer profitability: Are customer metrics part of the senior teams balanced scorecard, with incentives for achieving specific customer-related goals?
An objectively defined measurement component adds clarity to expectations and helps lessen the chances of any misunderstanding, when considered in isolation, the measurement of prices… Read More »Process Metrics and Measurement: Is the measurement objectively measurable?
People at every level of your organization are involved in setting the priorities and laying out the plan for success. Strategic Development Hoshin Kanri promotes… Read More »Hoshin Kanri: What will you often see in a red-yellow-green scorecard system that follows a the balanced scorecard approach?
After the group review, an approval on the program management plan is obtained from the customer, risk mitigation implementation is the process of executing risk… Read More »Program Governance: Which steps of IT governance program establishes a balanced scorecard mechanism for measuring current performance that are related to the IT governance focus areas?
Contribute to the quality of the service delivery by supporting implementation and tracking of SLAs and KPI, proper planning of an integrated business management software… Read More »CRM Systems: Is your organization competing based on product attributes (quality or price)innovation (technical leadership)or customer relationship (customized service)?
Most organizations conduct employee surveys annually, with some opting to increase the frequency to bi-annually or even quarterly, safeguarding your process delivery is the key… Read More »Gemba Walks: How does your organization know if it is achieving success with continuous improvement?
Visual summary of what your organization plans to do in order to improve its business, gain more customers and improve its financial outlook, most organizations… Read More »Retail Execution and Monitoring: What is the Retail Balanced Scorecard?
The goals of an IT balanced scorecard include the alignment of IT plans with business objectives, the establishment of measures of IT effectiveness, the directing… Read More »SCOR model: Which performance measurement models is a better choice than the Balanced Scorecard where stakeholder groups are extremely diverse?
When it comes to performance measurement systems, staff buy-in, support, and participation are key, balanced scorecard basically refers to as a strategic performance tool or… Read More »Strategic Objectives: Should compensation systems be linked to balanced scorecard measures?
Instead of single measure organization should used composite scorecard which consists of different relevant measures linked with the goals and performance of your organization, one… Read More »Performance Measurement System: Should compensation systems be linked to balanced scorecard measures?