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      Strategic Objectives: What non-financial strategic results, objectives and measurements has your organization articulated and monitored on a regular basis?

      • by balancedscorecardsurvival
      • May 13, 2020

      By allowing managers to access and view the goals of other organizations, your organization can greatly reduce redundancy while finding better ways to support each… Read More »Strategic Objectives: What non-financial strategic results, objectives and measurements has your organization articulated and monitored on a regular basis?

      CRM Systems: Is your organization competing based on product attributes (quality or price)innovation (technical leadership)or customer relationship (customized service)?

      • by balancedscorecardsurvival
      • May 8, 2020

      Customer service may be provided by a person (e.g, sales and service representative), or by automated means called self-service, is a cloud-based mobile service organization… Read More »CRM Systems: Is your organization competing based on product attributes (quality or price)innovation (technical leadership)or customer relationship (customized service)?

      Recent Posts

      • customer service training: Which services or products do your customers require and expect from you?
      • Long-Range Planning: Why strategic management and the balanced scorecard?
      • Complexity management: Does the other organization have a similar mission or perform work of comparable complexity?
      • Acquisition Process: Why was it necessary to go outside of the regular Department of Defense acquisition process?
      • throughput accounting: Does the balanced scorecard add value?

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