Sales

CRM Systems: Is your organization competing based on product attributes (quality or price)innovation (technical leadership)or customer relationship (customized service)?

by balancedscorecardsurvival
June 1, 2020

Contribute to the quality of the service delivery by supporting implementation and tracking of SLAs and KPI, proper planning of an integrated business management software… Read More »CRM Systems: Is your organization competing based on product attributes (quality or price)innovation (technical leadership)or customer relationship (customized service)?

Opportunity Cost: What benefits does the Balanced Scorecard provide?

by balancedscorecardsurvival
May 25, 2020

Opportunity cost for commercial organizations, can be the use of a certain amount of time or resources to produce a commodity, and the loss of… Read More »Opportunity Cost: What benefits does the Balanced Scorecard provide?

KPI Management: What KPI (key performance indicators) are?

by balancedscorecardsurvival
May 17, 2020

Key performance indicators (KPIs) for performance management enable business leaders, manager and employees effectively monitor the achievement of the various business functions, which in turn… Read More »KPI Management: What KPI (key performance indicators) are?

Employee Value Proposition: How do you plan to retain loyal employees?

by balancedscorecardsurvival
May 16, 2020

Engaged employees are happier and therefore typically provide better service to colleagues and customers, also being positive and proactive, getting your employee to have the… Read More »Employee Value Proposition: How do you plan to retain loyal employees?

Employee Value Proposition: How do you plan to retain loyal employees?

by balancedscorecardsurvival
May 14, 2020

Learning to present the value your organization and products deliver in a compelling way is one of the most high-value, wide-reaching marketing activities, ensure each… Read More »Employee Value Proposition: How do you plan to retain loyal employees?

Strategic Objectives: What non-financial strategic results, objectives and measurements has your organization articulated and monitored on a regular basis?

by balancedscorecardsurvival
May 13, 2020

By allowing managers to access and view the goals of other organizations, your organization can greatly reduce redundancy while finding better ways to support each… Read More »Strategic Objectives: What non-financial strategic results, objectives and measurements has your organization articulated and monitored on a regular basis?

Customer Loyalty Program: Which factors affect customer loyalty?

by balancedscorecardsurvival
May 8, 2020

Offering to your customers more opportunities can work wonders for your customer retention, ordinarily, true loyalty is the holy grail of customer loyalty because it… Read More »Customer Loyalty Program: Which factors affect customer loyalty?

KPI Management: What KPI (key performance indicators) are?

by balancedscorecardsurvival
April 30, 2020

By identifying, monitoring, and adjusting vendor management key performance indicators, or KPIs, you can develop a rich, data-driven approach to supplier management, focused on high… Read More »KPI Management: What KPI (key performance indicators) are?

customer profitability: Are customer metrics part of the senior teams balanced scorecard, with incentives for achieving specific customer-related goals?

by balancedscorecardsurvival
April 14, 2020

Improving customer service is important, and it can be difficult to measure results, with it, you directly ask your customers to rate satisfaction with your… Read More »customer profitability: Are customer metrics part of the senior teams balanced scorecard, with incentives for achieving specific customer-related goals?

throughput accounting: What financial and nonfinancial performance measures do other organizations use in balanced scorecards?

by balancedscorecardsurvival
April 13, 2020

Measurement was based mainly on financial measures and considered as a component of the planning and control cycle to a holistic view based on multiple… Read More »throughput accounting: What financial and nonfinancial performance measures do other organizations use in balanced scorecards?